We will send the products within 1-3 working days after the order has been registered. During campaign periods, there may be delays in delivery. Orders will be delivered to the nearest post office. If the order is not picked up from the chosen delivery location within the retention period, the shipment will be returned to the sender.

Failure to pick up the order does not constitute a cancellation of the order. In this case, we will charge a €15 shipping and handling fee for the unclaimed package.

We reserve the right to change the price and cancel the order if we see a reason for this.

Delivery

Delivery fees in Finland are:

5,90€ / Itellas 16 services

10,90€ / Posti Home parcel

Orders over 69€ in Finland will be delivered free of shipping costs.

Deliveries to Nordic countries is 19,90€ and to other EU countries 29,90€.

Orders over 219€ will be delivered free of shipping costs internationally.

Return conditions

The right of return does not apply to food products. If you wish to make product changes to your order, change your payment or delivery method – please contact our customer service: info@wildandberg.fi or tel. +358 10 212 4020 . Our customer service is open Mon-Fri 9am-3pm.

Inspection of products and complaints

On receipt of your delivery, please check that the delivery contains the products you ordered and that the products are free of defects. If you find a fault, please inform us immediately (within 7 days of receiving your order at the latest) by calling our customer service department on tel. +358 10 2124 020.

In the event of a delay or defect in the delivery or the products within the meaning of the Consumer Protection Act, the provisions of Chapter 5 of the Consumer Protection Act on the consequences of delay and defects shall apply.

Responsibility

Subject to mandatory law, our liability for any defect or delay shall be limited to the price of the product and we shall not be held liable for any indirect or consequential loss or damage or any other loss, including (without limitation) loss of revenue or business, business interruption or loss of profit, arising from the defect or delay.

Force majeure

We are not responsible for any defect in the product, delay in delivery or other breach of contract due to a circumstance beyond our control (force majeure). In case of such a delay, we will comply with our obligations as soon as is reasonably practicable in the circumstances.

Payment options

The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product in the first instance.

Paytrail Oyj, business code: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

https://www.paytrail.com/en/consumer/information-about-paying

Discounts and campaigns

Campaigns are valid for a limited period and discounts or offers cannot be applied to previous orders. Promotional offers and discounts are only valid on orders placed during the promotional period. Discounts cannot be combined with other discounts.

Contact

Wild&Berg Oy

Oktaavintie 4, 69600 Kaustinen, Finland

Tel. +358 10 212 4020 (best time to reach us Mon-Fri 9. am – 3 pm)

info@wildandberg.fi

Business ID: 3234584-7